In a post COVID pandemic world, the last thing anyone is thinking about is visiting a retail store in 2021. AT&T approached WONGDOODY to help solve their post purchase fulfillment track. They knew consumers still wished to purchase new gadgets and AT&T was prepared to make BOPUS smarter.
And so, with the challenge of CoVID looming over AT&Tâs retail journey, our team began to think about how to make the online purchasing process a simple, safe and memorable journey.
The result? We implemented design thinking, improved upon their current design system and dialed in a more human centric approach instead of bots.
Core Team
Senior Creatives: Derek Arzoo
Sr. Designers: Johan Vilchez
Disciplines
CX/UX/UI
